Online Counseling Etiquette
Starting online therapy can feel both convenient and a little uncertain—especially if you’re not sure what’s expected on your end. The good news is: you don’t need a perfect setup or polished background to get the most out of your sessions. A little preparation goes a long way in helping you feel grounded, connected, and ready to focus on yourself. In this post, we’ll go over a few simple online counseling etiquette tips to help you feel more comfortable and confident in your virtual therapy space.
Consider the setting
One of the major perks of online therapy is flexibility—you can attend sessions from almost anywhere, whether that’s your couch, your car, or a cozy corner of your office. But just because you can be anywhere doesn’t mean every space is ideal. Where you choose to be during your session can impact how safe, focused, and connected you feel. It’s important to think about things like privacy, comfort, and potential distractions before logging in. Here are a few key things to consider when choosing your therapy space.
Respect You Own Privacy
Because you won’t be in your therapist’s office, it’s important to be mindful of your own privacy during sessions. Ideally, you should attend from a private space in your home where you feel safe and won’t be overheard. If that’s not possible, sitting in a parked car is an option—but try to avoid using speakerphone, as it can make your session easily audible to others nearby. Public spaces aren’t appropriate for therapy due to the lack of privacy and control over your surroundings. Whenever possible, use headphones to help protect your confidentiality and create a more focused, secure environment.
Have a Stable Internet Connection
A reliable internet connection is essential for having a smooth, uninterrupted counseling session. Connecting from a moving vehicle is not recommended, as it often leads to lag, poor audio, or dropped calls. If connection issues happen repeatedly, your therapist may need to refer you to an in-person provider to ensure you’re getting consistent, effective care. It’s also important to consider the security of your connection—avoid using public Wi-Fi whenever possible to help protect your privacy. Taking a few minutes to test your setup before each session can go a long way in creating a steady, supportive therapy space.
Be in a Well Lit Area
Whenever possible, try to join your session from a well-lit space where your therapist can clearly see your face. Avoid sitting with bright light shining directly into your camera, as it can make visibility difficult on their end. Of course, lighting won’t always be perfect—and that’s okay. If it becomes an ongoing issue that affects your sessions, your therapist will work with you to find a solution that fits your needs.
Consider Your Presentation
Online counseling sessions often feel more relaxed than in-person sessions since you’re in the comfort of your own home. That said, there are still some expectations around how you show up—this includes wearing appropriate attire and being mindful of what’s visible in your background. These small details help create a space that feels respectful, safe, and focused for both you and your therapist.
Attire
Your comfort during sessions is important, and you’re welcome to dress casually—pajamas, cozy hoodies, or sweats are all fine. That said, please wear clothing you’d feel comfortable wearing in public (ideally the kind that wouldn’t get you arrested!). Dressing appropriately helps maintain a sense of structure and respect in the therapeutic space, even when we’re meeting virtually.
Background
Keep in mind that your therapist is a mandated reporter, which means they are legally required to report certain concerns to Child Protective Services (CPS) if they arise. Visible drug paraphernalia, unsecured firearms, or signs of domestic violence may trigger a report. Additionally, to help maintain a focused and confidential space, try to minimize background noise or distractions during your session whenever possible.
Consider Your Behavior
While online therapy allows you to attend sessions from a space that feels comfortable and familiar, it’s still a professional setting—and certain behaviors are expected, even in this more relaxed environment. Just like in-person sessions, it’s important to be present, respectful, and engaged. That means showing up on time, avoiding distractions, and treating your therapist and the time together with care. Creating a sense of structure and intention helps make your virtual sessions just as meaningful and effective as those in a traditional office.
Eating
Your therapist asks that you avoid eating during sessions, as it can be distracting for both you and your therapist. You’re absolutely welcome to have non-alcoholic beverages—staying hydrated is important! Of course, there may be exceptions. If your session falls during your only window to eat, just let your therapist know so you can work together to find a solution.
Be On Time
Please make sure to log in on time for your session. If you’re running late or unable to attend, let your therapist know as soon as possible. Your therapist will send a text at both 5 and 10 minutes past your scheduled time—after that, the session will be canceled and a no-show fee may apply.